LIVE WEBINAR
Every enterprise has a Black Friday:
Is your customer experience ready?
When demand peaks and revenue is on the line, customer experience becomes business-critical.
VistaCX formerly Hammer. Trusted by organizations around the world.
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customer interactions
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Webinar details
Date: September 9, 2026
Time: 12:00 PM ET | 9:00 AM PT
Duration: 30 minutes + Live Q&A
Every enterprise has moments when customer demand surges and customer experience becomes business-critical.
As organizations increasingly rely on AI agents, automation, and digital self-service, hidden risks can emerge under pressure, from failed handoffs and workflow issues to performance problems that only appear at scale.
Join our CX experts to learn how leading enterprises prepare customer journeys, AI agents, and CX ecosystems for peak-demand events.
What you will learn:
- The opportunities and risks AI introduces during high-volume events
- Why day-to-day CX assurance is not enough for peak periods
- Practical ways to assess your peak-season readiness
- How organizations can discover, test, and assure customer experiences at scale
Meet the speakers
Eric Day
Lead Solution Engineering, Infovista
Eric brings more than 15 years of experience in CX technology, contact centers, cloud communications, and customer experience transformation, working with enterprises and partners to deliver business outcomes.
J.D Ackley
Global Contact Center Account Director, Infovista
J.D has more than 25 years of experience in customer experience, contact center transformation, and AI-driven customer engagement, helping enterprises improve customer journeys and operational resilience.
Rayan Salha
Product Marketing Director, Infovista
Rayan is a customer experience assurance expert with over 15 years of experience in service assurance, CX optimization, and digital transformation, helping organizations discover, test, and assure customer journeys at scale.